AMS Protego: Managing Policies in a Changing Landscape
21 Nov, 2024
Managing life insurance policies in today’s shifting landscape can feel like juggling paperwork in a windstorm. Real-world challenges like these are what led us to developing AMS Protego - a cloud-based platform built specifically for New Zealand’s life insurers. AMS Protego is more than just a policy management solution; it’s an end-to-end system that handles every part of a policy’s lifecycle, uniting legacy and modern policies into one platform. For insurers, this means streamlined administration, easier compliance, and a secure, reliable system that scales with their needs.
We’ve been working alongside New Zealand insurers for over 40 years, gaining deep insights into the unique challenges they face. AMS Protego was born from that experience, from listening to our customers, understanding their roadblocks, and collaborating to create a platform that addresses real, day-to-day needs. Today, our platform is trusted by several insurers to collectively manage 40% of NZ’s policies, a testament to our commitment and our customers’ trust in us.
Four Decades of Evolution and Innovation
AMS has a long history of innovation in the insurance sector, evolving through decades of regulatory changes, industry shifts, and new technologies. This adaptability and experience shaped the AMS Protego platform, allowing it to address today’s needs while anticipating future demands. Over the years, we’ve seen how policy management challenges have become more complex, particularly with the rise of digitalisation and the need for robust compliance with local regulations. Additionally, overseas platforms can struggle to support legacy products and insurers are often faced with choosing between costly migrations or legacy systems operating beyond their intended life. This landscape informed every aspect of AMS Protego’s design, making it a solution that fits New Zealand’s insurance market like a glove.
Our commitment to the insurance industry has been to stay one step ahead - understanding what’s coming, adapting our technology, and ultimately creating solutions that make life easier for our customers. AMS Protego embodies this approach; it’s flexible, scalable, and built to meet the unique requirements of New Zealand insurers today and into the future.
Driven by Industry Challenges, Co-Designed with our Customers
When we set out to develop AMS Protego, it wasn’t just about the technology - it was about the people using it and the specific needs of the New Zealand insurance market. We know that insurers face multiple challenges, from handling diverse legacy systems to ensuring compliance with strict regulations and managing customer data with care and precision. With these demands in mind, we built AMS Protego to be a comprehensive, modular platform that addresses these pain points head-on.
A critical part of Protego’s development process was to create solutions together with our customers, not just for them. We worked closely with industry professionals, insurers, and other stakeholders throughout the development process, gaining insight into their daily operations and regulatory pressures. By involving insurers from day one, we were able to make sure AMS Protego fits into their workflows, aligns with their business objectives, and supports them in delivering outstanding service to their policyholders.
This collaborative approach ensures AMS Protego isn’t just a software platform - it’s a tool that feels intuitive and natural to use because it was built with real-world feedback. And for insurers, it means they’re not adapting to us; we’re adapting to them. Our goal was to create a platform that not only makes policy management seamless but also provides a configurable, robust foundation for future growth and innovation.
AMS Protego in Action: A Unified, Evergreen Solution
AMS Protego’s power lies in its ability to manage every type of policy within a single, modular system. For insurers who might have legacy policies or recent acquisitions with different system requirements, AMS Protego brings it all together, offering a single source of truth for every policy, benefit, and account detail. With this platform, insurers can manage the entire policy lifecycle - from quoting and onboarding to claims and policy updates - without needing to jump between systems or worry about inconsistencies.
The evergreen nature of AMS Protego is another key advantage. As a cloud-based SaaS platform, AMS Protego is always up-to-date, with AMS continuously investing in platform enhancements and security. This means insurers are never left with an outdated system, and they don’t have to deal with the headaches of regular, disruptive upgrades. AMS Protego’s built-in adaptability and our commitment to reinvestment keep insurers ahead of regulatory changes, new data security requirements, and technological advancements.
AMS also ensures seamless integration with insurers’ existing systems, including CRM, payment gateways, document management, and general ledger. This integration capability means AMS Protego fits within the insurer’s ecosystem rather than requiring extensive customisation or replacement of existing tools.
Future-Proofing Insurance with Flexibility and Security
With AMS Protego, insurers gain a platform designed not only for today’s needs but for tomorrow’s as well. We’ve built AMS Protego with flexibility at its core, knowing that insurance regulations, customer expectations, and digital capabilities are constantly evolving. AMS Protego’s configuration options allow insurers to adapt to regulatory changes, product updates, and new business needs without overhauling their systems. This flexibility is particularly valuable in an industry where compliance is paramount, and AMS Protego makes it easier to stay aligned with local laws and best practices.
Data security and compliance are non-negotiable in today’s digital environment, and AMS takes these responsibilities seriously. AMS Protego meets the highest standards of data protection and privacy, ensuring insurers can store customer data securely within New Zealand. Every enhancement we make to AMS Protego reinforces its compliance capabilities, giving insurers peace of mind and confidence that their data is protected.
AMS Protego: A Partner for the Long-Term
AMS Protego isn’t just a policy management system; it’s a trusted partner for insurers navigating complex, fast-paced industry demands. We’re here to help insurers streamline operations, reduce manual tasks, and deliver a better experience to their partners and policyholders - all while maintaining the highest standards of compliance and security. Our approach to co-design, our extensive industry knowledge, and our commitment to reinvestment make AMS Protego the smart choice for insurers looking for a reliable, flexible, and future-proof solution.
At AMS, we believe in the power of partnership. AMS Protego was designed to grow with our customers, providing a stable, efficient, and adaptable platform that can handle the challenges of today while preparing for the opportunities of tomorrow. It’s more than software - it’s a solution built on decades of experience, a dedication to continuous improvement, and a genuine commitment to helping insurers deliver on their promises to policyholders.
To find out more about our market-leading software, contact us today.
